Terms

A confirmed offer holds your dates as a free 7-day option. Until you confirm, nothing is owed and nothing is booked against you.

20 % deposit on confirmation; balance 10 days before the tour. Bookings made less than 10 days ahead are paid in full. Bank transfer in EUR; deposits by card (Stripe) — new clients pay deposits exclusively by Stripe. Full billing details are required at confirmation. Cash payment to the driver only by prior written agreement, up to the tour price and at most €5,000, always confirmed in writing.

Cancelling more than 10 days before departure costs the deposit; 10 days or less — and no-shows — cost the full amount. Postponement counts as a cancellation plus a new booking, unless we manage to refill the dates. The fair version of all of this: tell us early and it costs you little.

The driver is at the group's disposal up to 12 hours per day when accommodated in the group's hotel, 11 hours with a separate hotel — counted from the ordered pick-up time to the last drop-off. Longer days only where the law allows it and by prior agreement with the driver, at €80 per started hour. Statutory rest always comes first. EU driving limits explained →

One suitcase and one piece of hand luggage per person, no weight limit. From 17 passengers a luggage trailer is part of the quote; for 14–16 passengers with heavy luggage we recommend it and price it on request. Bottled water on board on request: €1 per 0.5 l bottle, two bottles per person per day, listed as a separate line in the quote.

Lanot logistik s. r. o., Bratislava, Slovakia — EU Community licence BAMO003612000000, third-party liability insurance €5,000,000 Europe-wide. Company facts →

The same rules in one page, ready to forward to your accounts team: Payment & Cancellation Policy (PDF). It is attached to every offer and booking confirmation for new clients.